The Model 3 method

Map. Analyze.
Procure.

Three moves, in order. Most firms skip straight to the third — which is exactly why the wrong thing gets bought.

01

Map

Document how work happens today — and how the customer experiences it.

Every handoff, tool, queue and gap, laid against the journey your customer actually takes. Nothing gets shopped until this exists on one page.

02

Analyze

Put a number on the current state.

Contracts, invoices, seats, renewals and overlap. We find duplicate spend and renewal leverage before we ever ask a provider for a quote.

03

Procure

Shortlist, negotiate, implement, verify.

We run the demos, pressure-test the claims, negotiate the terms and stay through go-live — then audit the first invoices against what was promised.

Journey & insight

One engagement, start to steady state

Map01Analyze02Procure03

01

Map

Understand the business.

We document your goals, workflows, customer experience, technology landscape, and current spend before recommending a single solution.

  • Business goals
  • Customer journey
  • Employee experience
  • Existing technology
  • Pain points
  • Current costs

Where are we today?

02

Analyze

Find the opportunities.

We identify gaps, eliminate complexity, uncover savings, and prioritize the technology investments that will have the greatest business impact.

  • Where technology creates friction
  • What overlaps
  • What's underutilized
  • What stays, what goes
  • Where AI helps
  • Where you're overspending

What actually needs to change?

03

Procure

Choose with confidence.

We compare vendors, negotiate pricing, review contracts, and plan the implementation — then stay on to optimize, renew, and keep advising.

  • Vendor evaluation
  • Demos
  • Negotiation & pricing
  • Contract review
  • Implementation planning
  • Ongoing optimization

What's the right path forward?

And then we don't stop

Implement · Optimize · Renew · Keep advising

Example engagement

What the calendar looks like

A typical on-prem-to-cloud telephony engagement. Security and AI engagements follow the same shape at different speeds.

  1. Week 0

    Conversation

    30 minutes. What hurts, what's coming up for renewal, what's off the table.

  2. Weeks 1–2

    Discovery & mapping

    Workflow and call-flow documentation, inventory of tools, contracts and invoices.

  3. Weeks 2–3

    Cost analysis

    Line-by-line spend review, overlap and shelfware identified, savings quantified.

  4. Weeks 3–5

    Sourcing & demos

    Shortlist built, proposals gathered, demos coordinated and scored against your requirements.

  5. Weeks 5–6

    Selection & negotiation

    Terms, pricing, SLAs and exit clauses negotiated. You sign directly with the provider.

  6. Weeks 6–12

    Implementation

    Project oversight, call-flow build, porting and cutover — we stay in the meetings.

  7. Ongoing

    Billing & optimization

    Invoice audit, issue escalation, and a quarterly look at what's next.

Clarity today. Compound impact tomorrow.

Start with a conversation